Please take a moment to review my return policy, which exclusively offers remakes for eligible items.
1. Remake Eligibility
I do not offer returns or refunds. However, I do understand that there might be instances where you'd like a replacement for your item.
If your item is defective or damaged upon receipt, you may be eligible for a remake.
2. Submitting a Remake Request
To request a remake, please follow these steps:
- Contact me via email within 10 business days of receiving your order.
- Provide your name or order number, a description of the issue, and photographic evidence.
- I will review your request and get back to you within 48 hours.
3. Remake Process
If your remake request is approved, I will provide instructions on how to proceed. Typically, the process will involve sending back the original item, securely packaged, to the address I provide. Once I confirm the issue and receive the item back, I will begin the process of creating a replacement item for you.
4. Non-Eligible Items
Items that have been worn, used, or altered in any way from their original condition are not eligible for remakes! Additionally, custom-made or personalized items are not eligible for remakes.
5. Shipping Costs
You will be responsible for shipping the original item back to me for inspection and remaking.
6. Contact Me
If you have any questions or concerns about my remake-only policy, please feel free to contact me via email at email@example.com
Please note that this return policy is subject to change without prior notice. It is your responsibility to review my policy before making a purchase.